รายละเอียด
Imagine being an Officer, Operation CI at Pandora Crafting & Supply, where you’ll have the opportunity to drive continuous improvement, optimize operational processes, and support operational excellence across Product Development. If you’re passionate about process improvement, data-driven problem solving, and cross-functional collaboration, you could be our next Officer, Operation CI.
We love that you will...
Strategic Planning & CI Execution
• Support the selection and prioritization of Continuous Improvement (CI) projects based on business impact, process pain points, and operational priorities.
• Prepare CI project charters, project scope, timelines, milestones, and action plans.
• Execute assigned improvement activities according to agreed project plans and milestones.
• Track and follow up CI action items to ensure timely completion.
• Support impact-effort and value-based prioritization of improvement initiatives.
Business Analysis & Process Improvement
• Collect and analyze process data, including lead time, waiting time, rework, defects, handoff delays, and productivity.
• Conduct process mapping and identify bottlenecks, waste, and improvement opportunities across Product Development, Prototype & Samples, and Production Readiness processes.
• Conduct root cause analysis using appropriate Continuous Improvement tools such as 5 Why, Fishbone Diagram, Pareto Analysis, Process Mapping, and Value Stream Thinking.
• Translate operational issues and process gaps into practical improvement opportunities.
• Support benchmarking and best-practice studies to identify opportunities for process improvement.
Cross-functional Coordination
• Coordinate with PD, Prototype & Samples, CAD, Engineering, Quality, Planning, and Production teams to implement improvement actions.
• Support improvement workshops, Kaizen activities, and problem-solving sessions.
• Facilitate cross-functional alignment on improvement initiatives and new process standards.
• Follow up cross-functional action items through completion.
• Escalate unresolved process issues to the appropriate level of management.
Process Transformation & Standardization
• Support process redesign and standardization initiatives.
• Develop and update SOPs, Work Instructions, Checklists, Templates, and Control Points.
• Support training, communication, and deployment of new processes and working methods.
• Monitor the adoption and compliance of newly implemented processes.
• Collect user feedback and recommend further process refinements after implementation.
Performance Monitoring & Sustainability
• Monitor CI project performance and benefits, including lead time reduction, rework reduction, productivity improvement, and error reduction.
• Conduct before-and-after performance comparisons to evaluate improvement results.
• Prepare CI progress reports, performance updates, and benefit-tracking reports.
• Monitor whether improvement results are sustained after implementation.
• Support corrective actions when performance declines or improvement results are not sustained.
We love that you are…
• Bachelor’s degree in Industrial Engineering, Production Engineering, Manufacturing Engineering, Operations Management, or related fields.
• At least 1–3 years of experience in Continuous Improvement, Process Improvement, Industrial Engineering, Production Engineering, or Operational Excellence.
• Experience in Lean Improvement, Productivity Improvement, Process Mapping, and Root Cause Analysis.
• Knowledge of Lean Six Sigma, 5 Why, Fishbone, Pareto, Value Stream Mapping, and other problem-solving methodologies.
• Manufacturing environment experience is preferred.
• Strong analytical, problem-solving, process thinking, and logical thinking skills.
• Good planning, coordination, communication, and stakeholder management skills.
• Strong attention to detail, initiative, persistence, adaptability, and continuous improvement mindset.
• Lean Six Sigma Yellow Belt / Green Belt or Kaizen Facilitator certification is preferred.
About Pandora
Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.
Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.
About Pandora Production Thailand
Pandora started crafting its jewellery in Thailand in 1989, where our founders fell in love with the delicate craftsmanship of the Thai people. To date, there are two crafting facilities in Thailand, Bangkok, and Lamphun, and we employ more than 13,000 skilled craftspeople. By the end of 2024, there are 113 million pieces sold globally, all of which were hand-finished here in Thailand by our skilled craftspeople using high-quality raw materials and sustainable methods.
